I worked on several projects with clients across a wide range of industries. Although I cannot share their specific names, here's a list of clients on the UXC website. For these projects, I engaged in a number of various user experience research and design activities:

• Heuristic evaluation and expert review

• Participant recruits (screener writing and implementation, participant scheduling)

• Moderator's guides development

• Usability tests moderation (both in-person and remote testing)

• Contextual interviews

• Qualitative and quantitative data analysis

I'm experienced with the following project types: 

• Usability testing of

  • live websites

  • high-fidelity interactive prototype (in Axure or InVision environment)

  • tablet application (both iOS and Android)

  • mobile application

• Bilingual usability testing (with Chinese users specifically)

  • Usability testing sessions conducted in Chinese

  • Synthesized testing data in Chinese and English

  • Final results reported in English

• Service design

  • User journey mapping

  • In-depth interview

  • Observation